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Welcome to Perennials Store (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website plantsgear.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms.
1. Our Store & Customers
Perennials Store specializes in premium plants for discerning gardeners, including:
- Drought-tolerant perennials
- Fragrant native plants
- Pollinator-friendly varieties
- Container plants and evergreens
Our target customers are gardening enthusiasts who value quality, sustainability, and unique plant varieties.
2. User Responsibilities
2.1 Account Information
You must provide accurate information when creating an account or making purchases. Keep login credentials secure.
2.2 Legal Compliance
You agree to comply with all applicable laws regarding plant importation in your region. Some plants may be restricted in certain areas.
2.3 Prohibited Activities
You may not:
- Use our site for any unlawful purpose
- Attempt to access others’ accounts
- Use automated systems to extract data
- Resell our plants without authorization
3. Products & Services
3.1 Product Descriptions
We strive for accuracy in plant descriptions, sizes, and images. However, natural variations may occur.
3.2 Availability
All items are subject to availability. We may limit quantities and discontinue products without notice.
3.3 Shipping Restrictions
We cannot ship to certain remote areas and parts of Asia due to agricultural regulations.
3.4 Living Products
Plants are living organisms that may be affected by shipping conditions and local climates. While we take utmost care in packaging, we cannot guarantee survival after delivery.
4. Orders & Payments
4.1 Order Process
Your order represents an offer to purchase which we accept by sending a confirmation email.
4.2 Pricing
Prices are in USD and subject to change. We reserve the right to correct pricing errors.
4.3 Payment Methods
We accept:
- Visa
- MasterCard
- JCB
- PayPal
4.4 Processing Time
Orders are processed within 1-2 business days (longer during peak seasons).
5. Shipping Policy
5.1 Shipping Options
| Option | Carrier | Delivery Time | Cost |
|---|---|---|---|
| Standard | DHL or FedEx | 10-15 business days after shipment | $12.95 USD |
| Free Shipping | EMS | 15-25 business days after shipment | Free for orders over $50 USD |
5.2 Delivery Issues
Contact us immediately if plants arrive damaged. Provide photos of the damage and packaging.
6. Returns & Refunds
6.1 Return Policy
Returns are accepted within 15 days of delivery if:
- Plants are in original, resalable condition
- All tags and packaging are intact
- Proof of purchase is provided
6.2 Non-Returnable Items
The following cannot be returned:
- Container plants removed from original pots
- Perennials showing signs of planting
- Opened fragrant plants
- Proven Winners® plants after 7 days
6.3 Return Process
Email [email protected] within 15 days with your order number and reason for return. We’ll provide return instructions.
6.4 Refunds
Refunds are issued to the original payment method within 3-5 business days after we receive and inspect the return.
7. Intellectual Property
All content on plantsgear.com, including text, images, and logos, is our property or used with permission. You may not reproduce any content without written consent.
8. Liability Limitations
Perennials Store shall not be liable for:
- Plant performance in your specific climate
- Shipping delays beyond our control
- Incorrect plant selection by customer
- Consequential damages from plant use
Our maximum liability is limited to the purchase price of the affected items.
9. Policy Changes
We may update these terms periodically. Continued use of our site constitutes acceptance of changes.
10. Contact Us
For questions about these Terms and Conditions:
Email: [email protected]
Mail: 707 Berry Street, Colorado Springs, CO 80907, USA