At Perennials Store, we nurture your garden dreams with the same care we give our drought-tolerant perennials and fragrant native plants. Below you’ll find everything you need to know about shipping options and our return process.
Shipping Information
Order Processing
We carefully prepare each order within 1-2 business days of purchase. During peak seasons, processing may take slightly longer, but we’ll notify you if any delays occur.
Shipping Options
Standard Shipping:
– Carrier: DHL or FedEx
– Delivery Time: 10-15 business days after shipment
– Flat Rate: $12.95 USD
Free Shipping:
– Carrier: EMS
– Delivery Time: 15-25 business days after shipment
– Available for orders over $50 USD
Note: We ship worldwide except to certain remote areas and parts of Asia. Delivery times may vary based on destination and customs processing.
Returns & Exchanges
While we hope every plant brings joy to your garden, we understand that sometimes returns or exchanges are necessary. Our policy is designed to protect both you and our living products.
Return Policy Overview
- Returns accepted within 15 days of receiving your order
- Plants must be in original, resalable condition
- All tags and original packaging must be intact
- Proof of purchase required
Non-Returnable Items
To protect our living products, these items cannot be returned:
- Container Plants removed from their original pots
- Perennials showing signs of planting or soil disturbance
- Fragrant plants that have been opened or used
- All Proven Winners® plants after 7 days
How to Return an Item
- Contact Us: Email [email protected] within 15 days of receipt with your order number and reason for return
- Wait for Approval: Our team will respond within 2 business days with return instructions
- Package Carefully: Securely pack the item(s) in the original packaging
- Ship Back: Send to our nursery at:
707 Berry Street, Colorado Springs, CO 80907, USA
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service for your protection.
Refund Process
Once your return is received and inspected (typically within 5 business days):
- Refunds will be processed to your original payment method
- Credit card/PayPal refunds appear within 3-5 business days (depending on your financial institution)
- You’ll receive email confirmation when your refund is processed
- Exchanges will be shipped once we receive your return
Damaged or Incorrect Items
If your plants arrive damaged or incorrect, contact us immediately at [email protected] with photos of the damaged items and packaging. We’ll arrange for replacement or refund without requiring return of damaged goods.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Dear Perennials Store Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Item(s) to return: [Product Name(s)]
Reason for return: [Please specify]
Please advise on next steps for completing this return.
Thank you,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]
Questions?
Our gardening experts are happy to help with any shipping or return questions. Contact us at [email protected] and we’ll respond faster than a sprouting seed!
Happy gardening,
The Perennials Store Team